Privacy Policy

Overview

Southern Roofing Systems ("we," "us," or "our") operates this website at southernroofingsystems.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect information that applies when you visit our Site or contact us through any form or phone number listed on the Site.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the Site.

Information We Collect

Information you provide directly. When you submit a contact form, request an inspection, or apply for a job through this Site, we collect the information you enter, which may include:

• Full name
• Phone number
• Email address
• Property address
• Property type (residential or commercial)
• Description of your roofing needs
• Preferred service location
• Any additional information you include in the message field

Information collected automatically. When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Pages visited and time spent on those pages
• Referring URL
• Device type (desktop, tablet, mobile)

This information is collected through standard web server logs and, if applicable, analytics services.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry and schedule roof inspections or estimates
• To connect you with the nearest Southern Roofing Systems office location
• To provide the roofing services you request
• To follow up on active projects or warranty requests
• To review and respond to job applications
• To improve the content and functionality of our Site
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Information Sharing and Disclosure

We may share your information in limited circumstances:

With service providers. We may share your information with third-party vendors who assist us in operating our Site, conducting our business, or servicing you — including scheduling software, CRM systems, and communication platforms. These parties are contractually required to keep your information confidential and use it only for the services they provide to us.

Within Southern Roofing Systems locations. When you submit a form, your information may be shared with the nearest Southern Roofing Systems office location to facilitate a response. All locations operate under this same Privacy Policy.

For legal compliance. We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of Southern Roofing Systems, our customers, or the public.

Business transfers. If Southern Roofing Systems is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Cookies and Tracking Technologies

What are cookies? Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and understand how you interact with the site.

How we use cookies. We may use cookies and similar tracking technologies to:

• Understand how visitors navigate our Site
• Remember form preferences across sessions
• Analyze aggregate traffic patterns to improve our content

Your choices. Most browsers allow you to refuse cookies or delete existing cookies through your browser settings. Disabling cookies may affect the functionality of some features of our Site.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect against unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Form submissions on this Site are transmitted using industry-standard encryption. We recommend that you do not transmit highly sensitive information (such as financial account numbers) through web forms.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Information submitted through contact forms is typically retained for the duration of our business relationship and for a reasonable period after its conclusion for warranty and customer service purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access. You may request a copy of the personal information we hold about you.
• Correction. You may request that we correct inaccurate or incomplete information.
• Deletion. You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of communications. If you have received marketing communications from us, you may opt out by contacting us directly.

To exercise any of these rights, contact us at [email protected] or by calling (251) 250-2255. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take appropriate steps to delete that information.

Third-Party Links

Our Site may contain links to third-party websites, including our social media profiles (Facebook, Instagram, X/Twitter, YouTube, LinkedIn) and Google Maps. These third-party sites have their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: